Privacy policy.
Privacy Policy for Zoltan Rajki Couples Counselling
Introduction
Zoltan Rajki Couples Counselling (referred to as "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. We are committed to ensuring your privacy and confidentiality is maintained at all times and that all information provided to us is securely stored in accordance with the Information Privacy Act (2000), the Public Records Act (1973) and the Health Records Act (2001).
Collection of Personal Information
We will store information about your counselling sessions, and you are encouraged to be open and honest during your therapy. The more you participate, the better we can tailor support for you. We also collect information on our website or payment platform that is necessary for us to provide our services. Personal information we collect may include:
Contact details: name, email, phone number
Demographic information: age, gender, relationship status
Counselling service information: details about your personal and relationship history, issues you wish to address in counselling, session notes, and any other information you provide during sessions
Payment information: credit card details, billing address
Information about your use of our website: IP address, browser type, and other analytics data
Use of Personal Information
We use your personal information to:
Provide and manage our counselling services
Communicate with you, including booking and managing appointments
Tailor our counselling services to meet your specific needs
Improve our services and website
Handle payments and process transactions
Comply with legal obligations and professional standards
Disclosure of Personal Information
We abide by strict guidelines for professional behaviour and confidentiality. Your private information will not be discussed with anyone without your direct understanding and signed consent.
There are mandatory reporting circumstances as part of counsellor duty of care. These circumstances would require your personal information to be disclosed to relevant authorities and include:
If you are at risk of harm to yourself or others, a counsellor is obliged to contact other appropriate professional services.
If your information is subpoenaed by a court of law.
Under the Children, Youth & Families Act (2014) a counsellor’s reasonable judgment of child abuse occurring requires mandatory reporting.
If you are under 18 years old, a counsellor may need to contact your parents / guardian to be able to provide adequate duty of care.
Use of Facebook Pixel
We use Facebook Pixel on our website to understand how users interact with our site and to provide targeted advertising. The information collected by Facebook Pixel is used to:
Measure the effectiveness of our advertising
Deliver targeted ads on Facebook and its partner networks
Consent and Notification
By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy. We will notify you of any significant changes to our privacy practices.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures.
Access and Correction of Information
You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details below.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Email: info@zoltanrajkicouplescounselling.com.au
Phone: 0402 448 175
Address: 842 Nicholson St, Fitzroy North VIC 3068
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
Last Updated: 8 August 2024